Why venues partner with us
You don't produce the show — you host it. Year-round, across 80-plus stadium games, season-long arena calendars, convention bookings, concert runs, and performing-arts subscriptions, individual ticket holders call your guest services line asking whether the venue has scooters, wheelchairs, or accommodations. Some venues have a small in-house fleet; most don't, and the ones that do often run out on peak dates. Either way, you need a local rental partner you can refer confidently — and the same one every time, so your guest-services FAQ stays stable.
We're that partner for a growing list of Kansas City venues. Ticket holders who call asking about scooters get routed to us; we deliver to the guest's hotel or directly to the venue's ADA drop-off per your preference; the guest rides through gate entry to their seat; return happens post-event at the same place. Your ADA-compliance posture improves, your guest-services team gets an answer to give every caller, and nothing changes on your operational side.
KC venues we serve
- Bartle Hall & the Kansas City Convention Center — downtown convention and trade show dates; hotel-based delivery for most attendees with on-site drop-off available on show days.
- Arrowhead Stadium — Chiefs home games and season. Tailgate lot entry, gate-side delivery for guests without a hotel, and pickup at the parking lot post-game.
- Kauffman Stadium — Royals season (81 home games), plus post-season dates when Kansas City runs deep.
- T-Mobile Center — Big 12 Tournament, NCAA regionals, concerts, family shows, and KC Current fan dates. Hotel delivery downtown.
- Kauffman Center for the Performing Arts — Kansas City Symphony, Lyric Opera, Kansas City Ballet, and touring Broadway. Curbside drop-off for guest-services-referred rentals.
- Starlight Theatre — outdoor summer season; delivery that accommodates the outdoor-venue walking distances.
- Kansas Speedway — NASCAR weekends, plus race-adjacent events. Lot-side or hotel delivery.
- Children's Mercy Park — Sporting KC season, plus KC Current at CPKC Stadium.
- Overland Park Convention Center — Johnson County trade shows and conventions; delivery to OP hotels.
If your venue isn't on the list, add it — we likely already serve it or can.
How the referral works
The simplest arrangement is the one most venues pick: a line in your accessibility FAQ and a number to give callers. When a guest calls asking about mobility equipment, your guest-services rep tells them "we don't have a fleet on-site, but our local partner KC Mobility Scooter Rentals delivers directly to your hotel or the venue — here's their number." That's it. The guest calls us, books, and the rental happens. Your team never touches a rental agreement.
A slightly more formal arrangement uses a co-branded landing page on your venue site that describes the scooter-rental option in the voice your guest-services team has already established. We'll build that in a day; no backend integration on your side.
Delivery — hotel or venue
Most ticket-holder rentals deliver to the guest's Kansas City hotel at check-in. For guests who aren't staying overnight — local attendees driving in for a single game or concert — we can drop off at a pre-arranged ADA-entry location at your venue, and pick up at the same place after the event. Each venue has its own parking-lot / gate-entry workflow; we've already worked out the specifics at the venues above.
ADA-compliance context
Stadiums and arenas have ADA obligations that include access-aisle routes, designated seating, and signage, but not a guaranteed in-house equipment fleet. Most guests asking about scooters are asking about a service they intend to pay for themselves. A rental-partner referral satisfies the practical ask (a usable scooter on game day) without expanding your venue's equipment-fleet commitments.
Our rentals also have no medical-paperwork chain attached — they're hospitality transactions, not DME prescriptions. That keeps the guest-services workflow light: no HIPAA overhead, no intake forms, no medical-eligibility review. The same way a guest might rent a car or book a hotel.
Seasonal and event-specific fleet
Peak demand at Kansas City venues is predictable — Chiefs playoff dates, Royals September pushes, Big 12 Tournament week, holiday-concert season at Kauffman Center, NASCAR weekends. We plan fleet capacity around those dates so referrals from your guest-services team don't hit a "sorry, we're sold out" wall. If your venue is adding or moving a major date (a one-off exhibition game, a postponed concert reschedule), give us advance notice and we'll scale accordingly.
What we need from you
Practically nothing. A line on your accessibility FAQ and a number to give callers. For venues that want a tighter integration — a co-branded landing page, a guest-services phone-tree option, a quarterly reporting summary — we'll build what fits. No ongoing staff time from your side.